Terms of service

If you are unhappy with your order, all full priced items can be returned or exchanged provided that they are in a new and saleable condition. All items must be returned within 14 days of dispatch. All items returned must be; unused, unaltered, unwashed and with all original tags and packaging included. Please ensure all items are fluff and hair free. Thing Thing reserves the right to refuse a return or refund if these requirements are not met, except as required by Consumer Guarantee Act 1993. 

All full priced items returned will be eligible for a full refund of the purchase cost (all postage costs are non-refundable) or exchanged. Please allow 3-5 business days for us to process your return. Once complete, we will email you with details.

The cost incurred for the return shipping of the item(s) to All Hail is the responsibility of the customer unless the item is faulty or incorrect. 

Please return all items to the following address;